A shot in the arm for outbound campaigning For many contact and call centres, telesales is a central activity. Companies typically drive their outbound campaigning by building their own marketing...
Explore how AI's rise may lead to stricter regulations in telesales campaigns. Uncover the potential changes and stay informed about the evolving landscape of outbound...
One of the toughest challenges for call centre agents Call and contact centres can be challenging environments. For agents, during times of peak demand, the pace of call handling can be quite...
The quality of your people differentiates your business In the dynamic world of customer service, the performance of agents in contact or call centres plays a pivotal role in an organisation’s...
Elevate customer experience: Embracing the contact centre concept In the modern business landscape, customer experience is paramount. As your business strives to meet ever-increasing customer...
Meeting increased demand with fewer dental professionals To many, it is an understatement to say that the nation’s healthcare infrastructure “is under intense pressure.” Meanwhile, the need...
Why call quality monitoring is key to winning hearts and minds of customers For companies focusing on both B2B and B2C market segments, customer service is one of the key battlegrounds for hearts and...
Meeting increased demand with fewer medical professionals To many, it is an understatement to say that the nation’s healthcare infrastructure “is under intense pressure.” Meanwhile, the need...
Travellers want to talk despite full online travel booking capability For many travel business contact centres, daily operations are focused on providing excellent customer service while delivering a...
Customers want to talk despite the availability of online insurance services The daily operations for many contact centres within insurance businesses revolve around delivering exceptional customer...
