Meeting increased demand with fewer medical professionals To many, it is an understatement to say that the nation’s healthcare infrastructure “is under intense pressure.” Meanwhile, the need...
Travellers want to talk despite full online travel booking capability For many travel business contact centres, daily operations are focused on providing excellent customer service while delivering a...
Customers want to talk despite the availability of online insurance services The daily operations for many contact centres within insurance businesses revolve around delivering exceptional customer...
When it comes to business voice communications, more and more companies are switching to VoIP-based telephone systems. Discover how Quvu, a resilient contact centre platform, mitigates the risk of...
In our blog uncover the reasons why businesses require regulation and the potential consequences of a world without it. Explore the essential role of regulations in creating a fair and thriving...
Learn about the theory of the numbers game in outbound sales cold calling and why it's essential to make a large number of calls to generate successful outcomes. Streamline your sales process with...
Discover how probability can impact the success of outbound sales calls. Learn about the factors that affect call outcomes and strategies to improve your sales team's...
In our blog we highlight what to look for in a contact centre solution and how to use an outbound dialler and other supporting features to help you achieve the best results from your outbound call...
It's important to ensure that your outbound sales efforts are optimised for maximum conversion rates. In our blog post, we outline three essential steps that combine outbound sales and conversion...
Learn the ins and outs of starting a successful call centre. From finding the right location to hiring the right staff, this guide has everything you need to know to get started. Don't miss out on...
