Making travel and hospitality arrangements can be nerve-racking. Using our fully featured contact centre in the cloud lets your customers access the service they want faster and lets your business do a better job of meeting their needs.
Powerful features that are intuitive and simple to use, supported by user guides and online help.
Well thought out features and controls that let travellers and guests, as well as your staff, enjoy a better user experience.
Highly skilled and courteous service and support helpdesk quickly provides assistance through email, online portal and voice calls.
Quvu is flexible and fits with how you run your travel or hospitality services. No two businesses are quite the same. When you choose Quvu, you get a telephone system with the flexibility to adapt to your specific needs.
High-efficiency inbound call management helps you handle the huge spikes typical of travel and hospitality inbound call queues more easily.
Monitor live calls to help you mentor your team and provide discreet in-call coaching, and identify where there may be a need for deeper training.
Supports better flexible and hybrid working patterns by connecting up your travel or hospitality team seamlessly, wherever they are.
An award-winning set of features for delivering efficient travel and hospitality services for holiday firms, transport and accommodation providers and attractions. Designed and built to simplify voice calling through automation and centralisation.
Travel and hospitality managers stay on top of what’s happening now with the latest stats and analysis straight from the system.
Get real time data on the performance across your team, including time spent on calls and rest breaks.
Resolve disputes and improve the quality of services with secure, compliant recording, with up to 6 years retention.
Interactive Voice Response (IVR) is customised to let your callers quickly direct their calls to the right person or department.
CRM integration pops up caller information for your switchboard or agent team when calls originate from a known customer phone number.
Powerful management of outbound calling activity with automated features to optimise your ability to contact customers.
Four different role consoles enable all your travel or hospitality team members to focus on their jobs and responsibilities.
Explore more features for Configuration, Decision Support, Customer Experience and Campaign Success.
Within Quvu, we have over a decade of experience in designing and setting up telephone switchboards in the cloud. We understand that every travel and hospitality business has unique needs, and that’s why we don’t just offer off-the-shelf software. Instead, we take the time to fully customise a voice call solution to fit your specific requirements.
We pride ourselves on not just providing software, but a complete ‘software-with-a-service‘ solution. Our team of experts will work with you every step of the way from design to implementation, to ensure that your travel and hospitality voice call solution is tailored to help your organisation deliver better customer experiences.
Discover 5 smart strategies to enhance the customer journey in your travel business contact centre and ensure a seamless travel experience. From streamlining bookings and reservations to handling cancellation, Quvu empowers your travel business contact centre to deliver exceptional service.
