Accelerate customer journeys through the contact centre of your insurance business

Whether it's for commercial or consumer markets, insurance businesses need to give customers a smooth experience. Make customer service journeys easier with Quvu’s fully-featured contact centre voice call solution.



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Advantages

Deliver the level of customer service
insurance customers expect

Arranging or claiming on insurance can be a complex and lengthy process. Using our fully featured contact centre in the cloud lets your customers access the service they want faster and lets your business do a better job of meeting their needs.

Easy to use

Powerful features that are intuitive and simple to use, supported by user guides and online help.

Powerful features

Well thought out features and controls that lets insurance customers, as well as your staff, enjoy a better user experience.

Premium service

Highly skilled and courteous service and support helpdesk quickly provides assistance through email, online portal and voice calls.

Inbound calls

High-efficiency inbound call management helps you handle the huge spikes typically experienced by insurers at inbound call queues more easily.

Call monitoring

Monitor live calls to help you mentor your team and provide discreet in-call coaching, and identify where there may be a need for deeper training.

Remote switchboard

Excellent support for flexible and hybrid working patterns by connecting up your agent teams seamlessly, wherever they are.

Key Features

Take control of insurance
contact centre call activity

An award-winning set of features for delivering efficient insurance services, including policy sales and claims handling. Designed and built to simplify voice calling through automation and centralisation.

Real Time Analytics

An award-winning set of features for delivering efficient insurance services, including policy sales and claims handling. Designed and built to simplify voice calling through automation and centralisation.

Workforce Monitoring

Get real time data on the performance across your team, including time spent on calls and rest breaks.

Call Recording

Resolve disputes and improve the quality of services with secure, compliant recording, with up to 6 years retention.

IVR

Interactive Voice Response (IVR) is customised to let your callers quickly direct their calls to the right person or department.

CRM Integration

CRM integration pops up caller information for your agent team members when calls originate from a known customer phone number.

Queue Management

Powerful management of outbound calling activity with automated features to optimise your ability to contact customers.

Role Consoles

Four different role consoles enable all insurance business contact centre team members to focus on their jobs and responsibilities.

More Features...

Explore more features for Configuration, Decision Support, Customer Experience and Campaign Success.

Quvu insurance industry voice call solutions are delivered in partnership with you

Within Quvu, we have over a decade of experience in designing and setting up telephone switchboards in the cloud. We understand that every insurance business has unique needs, that’s why we don’t just offer off-the-shelf software. Instead, we take the time to fully customise a voice call solution to fit your specific requirements.

We pride ourselves on not just providing software, but a complete ‘software-with-a-service‘ solution. Our team of experts will work with you every step of the way from design to implementation, to ensure that your insurance contact centre voice call solution is tailored to help your organisation deliver better customer experiences.

Blog: 5 smart ways to provide a smoother customer journey through your insurance contact centre

Discover effective strategies to optimise processes, improve communication, and deliver top-notch service. Learn 5 smart ways to ensure a smoother experience for your valued policyholders that can transform your customer interactions.

Get started with Quvu today!

Stop wondering what switching to a Quvu cloud-based telephone system could do for your commercial or consumer insurance business.



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