Arranging or claiming on insurance can be a complex and lengthy process. Using our fully featured contact centre in the cloud lets your customers access the service they want faster and lets your business do a better job of meeting their needs.
Powerful features that are intuitive and simple to use, supported by user guides and online help.
Well thought out features and controls that lets insurance customers, as well as your staff, enjoy a better user experience.
Highly skilled and courteous service and support helpdesk quickly provides assistance through email, online portal and voice calls.
Quvu is flexible and fits with how you run your commercial or consumer insurance company. No two businesses are quite the same. When you choose Quvu, you get a telephone system with the flexibility to adapt to your specific needs.
High-efficiency inbound call management helps you handle the huge spikes typically experienced by insurers at inbound call queues more easily.
Monitor live calls to help you mentor your team and provide discreet in-call coaching, and identify where there may be a need for deeper training.
Excellent support for flexible and hybrid working patterns by connecting up your agent teams seamlessly, wherever they are.
An award-winning set of features for delivering efficient insurance services, including policy sales and claims handling. Designed and built to simplify voice calling through automation and centralisation.
An award-winning set of features for delivering efficient insurance services, including policy sales and claims handling. Designed and built to simplify voice calling through automation and centralisation.
Get real time data on the performance across your team, including time spent on calls and rest breaks.
Resolve disputes and improve the quality of services with secure, compliant recording, with up to 6 years retention.
Interactive Voice Response (IVR) is customised to let your callers quickly direct their calls to the right person or department.
CRM integration pops up caller information for your agent team members when calls originate from a known customer phone number.
Powerful management of outbound calling activity with automated features to optimise your ability to contact customers.
Four different role consoles enable all insurance business contact centre team members to focus on their jobs and responsibilities.
Explore more features for Configuration, Decision Support, Customer Experience and Campaign Success.
Within Quvu, we have over a decade of experience in designing and setting up telephone switchboards in the cloud. We understand that every insurance business has unique needs, that’s why we don’t just offer off-the-shelf software. Instead, we take the time to fully customise a voice call solution to fit your specific requirements.
We pride ourselves on not just providing software, but a complete ‘software-with-a-service‘ solution. Our team of experts will work with you every step of the way from design to implementation, to ensure that your insurance contact centre voice call solution is tailored to help your organisation deliver better customer experiences.
Discover effective strategies to optimise processes, improve communication, and deliver top-notch service. Learn 5 smart ways to ensure a smoother experience for your valued policyholders that can transform your customer interactions.
