In the age of multichannel, many businesses – even those that may have traditionally supplied only through distribution networks, retailers, and partners – have seized the opportunity and now make extensive use of the direct to customer channel.
Quvu dovetails with your sales and marketing strategy. Technology tools such as the Predictive Dialler, Preview Dialler and Geo Dialling, provide tactical advantages that let you execute your campaigns with greater success. Your outbound campaigns are optimised for agent efficiency and engineered for managerial control, quality management and compliance.
Whether your direct sales channel is B2B, B2C, or both, Quvu provides outstanding capabilities for executing and managing outbound call campaigns. Importantly, Quvu supports key elements of marketing best practice.
CRM integration lets you maximise opportunities in your target markets by enabling personalisation, helping you build winning relationships faster, a key factor for driving the overall success of your campaigns.
Create and develop call scripts and present the right ones to agents when calling. Test and refine scripts to understand what works and what doesn’t so that you can make your messages chime with your targets.
Keep a close eye on the key numbers to understand marketing costs, such as acquisition, by using performance analytics, including performance statistics for each agent, campaign, dataset and data source.
