Cloud based solutionDialler (inc preview)iQ wallboard correct sizeNew extensive feature set image3 levels of trackingcorrect size supervisor console agents on call

Cloud based solution

Quvu revolutionises contact centres through an entirely cloud-based contact centre management solution. With no hardware required you can quickly get started and begin to reap the benefits for all of your inbound and outbound needs. These include being able to access real-time statistics broken down by campaign, data source, team or agent within the click of a button, from any computer, anywhere in the world. Listen to live calls and past recordings, and allow the predictive dialler to boost agent contact rates and drive productivity.

Smart dialling

Quvu offers multiple dialling capabilities to enable you to contact the optimal number of customers in a way which best suits your requirements. Incorporating Preview and Predictive Dialling modes, Quvu transforms your outbound dialling strategy and facilitates your agents to maximise productivity and drive successful results. Provide important customer information to agents before allowing them to initiate a call with a simple click with the Preview Dialler, or dramatically boost contact rates by up to 300% for high volumes of calls with the Predictive Dialler.

Introducing iQ

iQ is the advanced wallboard by Quvu that allows you to visualise real-time data through a fully customisable and user-friendly web interface. View data through a range of customisable graphical panels, reporting on the metrics of your choice. Group stats by campaign, data source, date, team or agent, selecting multiple groupings and metrics at once to compare stats against each other in one single view. Build unlimited boards and flick between them within the click of a button, utilising from any location at any time in just your browser.

Powerful feature set

Take advantage of Quvu’s extensive feature range, empowering you to increase productivity, work smarter and reduce costs – improving the experience for you, your agents and your customers. See in-depth statistics in real-time and even create your own so you can analyse the stats that matter to you. Effectively manage data to maximise penetration without sacrificing compliance, and easily get a detailed overview of your agents through enhanced workforce monitoring tools. Additional features include Call Recording, IVR, Predictive Dialler and more.

Precise data tracking

Track data via 3 different levels: Queue, Source and Upload. Analyse how campaigns are going through the Queue tracking level and modify dialler settings and disposition buttons. Analyse how the data from your data providers is performing via the Source tracking level and set the maximum number of dials and priority teams for each record within a particular data source. Alternatively, drill down even further by using the Uploads tracking level to examine how individual data files within a source is performing.

Established platform

We understand that as a contact centre you rely on the utmost uptime in order maximise talk time between your agents and customers. That’s why our substantial infrastructure has a range of mechanisms designed to deliver a stable and secure platform. Our entire network infrastructure has been built in-house meaning we are experts with complete knowledge and understanding of our whole system, which supports tens of thousands of businesses across the UK, Ireland and internationally.

Quvu: Creating Engaging Customer and Agent Experiences

Quvu is an innovative, fully cloud based contact centre management system. Our self-built technology empowers businesses to positively transform how they handle customer contact, analyse performance and improve agent productivity in their contact centres. Incorporating Predictive and Preview Dialling, our advanced iQ Wallboard, Real Time Customisable Statistics, Ofcom & TPS Compliance and many more intelligent features, Quvu delivers tangible benefits to call centres of all sizes.

Powered through an award-winning VoIP platform, everything you need to manage your entire operation is accessed through a user-friendly web interface from any location, at any time, in just your web browser. Whether you’re looking to increase sales, conduct market research or guarantee customer retention, Quvu helps you speak to more customers and prospects whilst providing you with the tools that will present valuable and actionable insights that you can use to improve performance.

Read more about Quvu and what it can do for you here.

Real_Time_Analytics

Real Time Analytics

Quvu’s cloud based contact centre management system provides you with all the real-time analytical data you need. Add, remove and create your own stats, creating as many statistical views as you wish.

Predictive Dialler

Predictive Dialler

Increase your agent productivity immediately with the Quvu predictive dialler. Let the dialler minimise wait time, whilst eliminating unanswered and unconnected calls.

Call Recording

Call Recording

For peace of mind, Quvu records each call made and received across your account and stores for up to 6 years in an easily searchable online archive. Smart filtering tools allow you to locate recordings by number, agent, team, campaign, data source, date and even disposition.

Talk to us on 03333 4455 90 for more information or to arrange a demo


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