Transform your contact centre operation using just your browser. Quvu is an entirely cloud-based contact centre solution, meaning that you can quickly begin to experience the benefits without the need for hardware. Analyse live statistics, queues, agent activity and listen to live calls and past recordings using just your web browser, wherever you are.
See the statistics that matter to you, in an easily readable format and updated in real time. Manage and analyse queues at the click of a button. Additional features include IVR, Call Recording, Call Monitoring and our Predictive Dialler. Create an improved experience for you, your agents and your customers.
Manage permissions and keep your contact centre organised with ease thanks to the four different access levels Quvu operates under: Admin, Supervisor, Compliance and Agent. The Admin console provides a top-level management system for you to oversee the entire operation. Supervisors are able to focus on the bread and butter of the contact centre, managing the agents and their teams, while a dedicated Compliance console allows your quality officers to ensure you’re staying on the right side of regulations.
Track data via 3 different levels: Queue, Source and Upload. Analyse how campaigns are going through the Queue tracking level and modify dialler settings and disposition buttons. Analyse how the data from your data providers is performing via the Source tracking level and set the maximum number of dials and priority teams for each record within a particular data source. Alternatively, drill down even further by using the Uploads tracking level to examine how individual data files within a source is performing.
Our substantial infrastructure has an extensive range of mechanisms designed to create a stable and secure platform. Our platform supports thousands of VoIP customers, meaning that with our expert knowledge and technical understanding, your operation is in safe hands.
Quvu is a transformational cloud based contact centre management system. Incorporating a Smart Dialler, In-Depth Analytics and Voice over IP technology, Quvu enables contact centres of all sizes to analyse their activities in real time and facilitates them in ensuring they are fully Ofcom compliant. Read more about Quvu and what it can do for you here.
Quvu’s cloud based contact centre management system provides you with all the real-time analytical data you need. Add, remove and create your own stats, creating as many statistical views as you wish.
Increase your agent productivity immediately with the Quvu predictive dialler. Let the dialler minimise wait time, whilst eliminating unanswered and unconnected calls.
For peace of mind, Quvu records each call made and received across your account and stores for up to 6 years in an easily searchable online archive. Small filtering tools allow you to locate recordings by number, agent, team, campaign, data source, date and even disposition.
Talk to us on 03333 4455 90 for more information or to arrange a demo
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