Cloud based solutionDialler (inc preview)iQ wallboard correct sizeNew extensive feature set image3 levels of trackingcorrect size supervisor console agents on call

Cloud based solution

Quvu revolutionises contact centres through an entirely cloud-based contact centre management solution. With no hardware required you can quickly get started and begin to reap the benefits for all of your inbound and outbound needs. These include being able to access real-time statistics broken down by campaign, data source, team or agent within the click of a button, from any computer, anywhere in the world. Listen to live calls and past recordings, and allow the predictive dialler to boost agent contact rates and drive productivity.

Smart dialling

Quvu offers multiple dialling capabilities to enable you to contact the optimal number of customers in a way which best suits your requirements. Incorporating Preview and Predictive Dialling modes, Quvu transforms your outbound dialling strategy and facilitates your agents to maximise productivity and drive successful results. Provide important customer information to agents before allowing them to initiate a call with a simple click with the Preview Dialler, or dramatically boost contact rates by up to 300% for high volumes of calls with the Predictive Dialler.

Introducing iQ

iQ is the advanced wallboard by Quvu that allows you to visualise real-time data through a fully customisable and user-friendly web interface. View data through a range of customisable graphical panels, reporting on the metrics of your choice. Group stats by campaign, data source, date, team or agent, selecting multiple groupings and metrics at once to compare stats against each other in one single view. Build unlimited boards and flick between them within the click of a button, utilising from any location at any time in just your browser.

Powerful feature set

Take advantage of Quvu’s extensive feature range, empowering you to increase productivity, work smarter and reduce costs – improving the experience for you, your agents and your customers. See in-depth statistics in real-time and even create your own so you can analyse the stats that matter to you. Effectively manage data to maximise penetration without sacrificing compliance, and easily get a detailed overview of your agents through enhanced workforce monitoring tools. Additional features include Call Recording, IVR, Predictive Dialler and more.

Precise data tracking

Track data via 3 different levels: Queue, Source and Upload. Analyse how campaigns are going through the Queue tracking level and modify dialler settings and disposition buttons. Analyse how the data from your data providers is performing via the Source tracking level and set the maximum number of dials and priority teams for each record within a particular data source. Alternatively, drill down even further by using the Uploads tracking level to examine how individual data files within a source is performing.

Established platform

We understand that as a contact centre you rely on the utmost uptime in order maximise talk time between your agents and customers. That’s why our substantial infrastructure has a range of mechanisms designed to deliver a stable and secure platform. Our entire network infrastructure has been built in-house meaning we are experts with complete knowledge and understanding of our whole system, which supports tens of thousands of businesses across the UK, Ireland and internationally.

Quvu: Creating Engaging Customer and Agent Experiences

Quvu is an innovative, fully cloud based contact centre management system. Our self-built technology empowers businesses to positively transform how they handle customer contact, analyse performance and improve agent productivity. Incorporating Predictive and Preview Dialling, our advanced iQ Wallboard, Real Time Customisable Statistics, Ofcom & TPS Compliance and many more intelligent features, Quvu delivers tangible benefits to call centres of all sizes.

Powered through an award-winning VoIP platform, everything you need to manage your entire operation is accessed through a user-friendly web interface in just your web browser. Whether you’re looking to increase sales, conduct market research or guarantee customer retention, Quvu helps you speak to more customers and prospects whilst providing you with the tools that will present valuable and actionable insights that you can use to improve performance.

Read more about Quvu and what it can do for you here.

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All your call centre needs catered for in one solution

Create highly effective outbound campaigns and deliver a first-class customer experience.

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Outbound

Outbound Solution

Maximise agent productivity, speak to more customers and prospects, and increase sales through our fully compliant Predictive and Preview Dialling outbound solutions.

Inbound

Inbound Solution

Deliver a first-class customer experience with our inbound call centre solution, which makes life easy for agents allowing them to effectively handle their flow of calls.

Inbound

Blended Solution

Seamlessly assign outbound agents to inbound campaigns and vice versa, through our blended solution that allows you to divide the responsibilities between your teams.

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Powerful features in abundance

Make better-informed decisions and raise performance through a catalogue features intuitively designed in-house.

Geo Dialling (2)

Geo Dialling

Utilising CLI localisation and fully compliant CLIs, present numbers in the same area code as dialled numbers, significantly boosting contact rates and reducing voicemail rates by 40%.

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Call Recording (2)

Call Recording

Listen to recordings in your browser and retain for 6 years in your account. Useful for quality control through to coaching, also benefit from pause call recording and smart filtering options.

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iQ Wallboard (2)

iQ Wallboard

Broadcast data through customisable, unlimited wallboards to display a live overview of activity across your contact centre. Display insightful charts, tables and graphs in a user-friendly format.

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Fully Compliant (2)

Fully Compliant

Adhere to Ofcom and other regulatory requirements, including the TPS, whilst increasing contact rates as the dialler automatically and seamlessly adjusts its algorithm behind the scenes.

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Predictive Dialler (2)

Predictive Dialling

Maximise productivity and improve contact rates up to and beyond 300%, removing manual dialling and wait time so your agents speak to more customers and prospects each day.

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Live Customisable Stats (2)

Live Customisable Stats

Analyse your statistics in real time, instantly gaining valuable insights on the performance of your campaigns, agents, teams and more, even creating your own desired stats from scratch.

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Talk to us on 03333 4455 90 for more information or to arrange a demo


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