Revitalise your outbound campaigns with our hosted Predictive Dialler, reducing agent wait time and increasing talk time by up to 300%. The more prospects your agents speak to, the greater the chance of doing more business. Configure dialling strategies based on your own requirements, while achieving an abandonment rate below 3% in line with Ofcom regulations.
Quvu’s hosted Predictive Dialler transforms the volume of outbound calls your call centre makes, causing a surge in customer contact rates and paving the way for you to do more business.
Choose your own dialling strategies
Set hold minutes for unanswered records
Select your own dial timeout and caller ID
Automate the dialling process for agents, enabling them to simply log in and allow the 3-level dialler software to reduce wasted time and increase contact.
Level 1: ProgressiveStarting in Progressive Mode the dialler will initially place calls based on the number of agents available. For example, if 10 agents are available, 10 calls will automatically be placed.
Level 2: Predictive Level 1After making its first 50 calls, it will then calculate the average connection rate in order to increase the amount of numbers dialled whilst maintaining the number of agents.
Level 3: Predictive Level 2The dialler then analyses the frequency at which agents become available, ensuring elements such as ‘agent wrap’ are accounted for in order to maximise the total numbers dialled and agent utilisation.
Meanwhile, this is all achieved whilst maintaining an abandonment rate below the Ofcom-recommended 3% limit.
Quvu’s call centre dialler comes equipped with features that allow you to analyse and customise your own stats, get a detailed picture of agent behaviour and trends and maximise data penetration.
Advanced data managementGet the very most out of your data by analysing performance through three levels of data tracking, so you can cut back on waste and focus more resources on better quality data.
Track data by campaign, data source and data file, allowing you to compare different data providers and datasets against each other and take appropriate action to increase penetration.
Real time customisable statisticsDelve deep into the statistics that matter to you by having the ability to customise your own metrics from scratch.
With a stat configuration facility you can create stats as and when you wish in just your web browser, reinventing how you analyse performance and gaining in-depth knowledge that will empower you to make important business decisions.
Enhanced agent trackingKeep a watchful eye over your agents through intelligent call monitoring, coaching and tracking tools. Silently monitor agent calls with just a couple of clicks in your browser, and even go one step further by carrying out in-call coaching to help a call reach a positive outcome.
With enhanced status tracking you can effectively monitor agent behaviour and activity state, helping to identify reasons why they’re unavailable for calls.
Self-adapting algorithmThe dialler carries out statistical calculations, guaranteeing that your agents will speak to the optimal number of customers and prospects. After making its first 50 calls it will calculate the average connection rate and frequency at which agents become available, in order to maximise the amount of numbers dialled and agent utilisation.
Customisability on a per-campaign basisGain the freedom to customise various elements of your campaigns including the settings and configuration of the dialler, which you can adapt on a per-campaign basis to suit the needs and requirements of each campaign you may run. These include dial timeout, hold minutes for unanswered and abandoned records, caller ID and more.
Preview diallingGive agents more control and time to get through data less aggressively by using the Preview Dialler. With a simple one-click to load the next record process, and then another click to initiate the call, agents can prepare for the next caller by taking in information attached to the record before clicking to be connected.
No longer worry about the maximum number of calls your agents can make in a given hour, day or week in order to fulfil productivity and speak to more customers.
Our dialler calculates this for you to ensure the optimal number of calls are connected to your agents, whilst affording you the ability to customise your dialler settings on a per campaign basis.
Increase your chances of success; building your campaigns, your way.
A solid, established platformAt Quvu we take a proactive approach when it comes to strengthening platform resilience. We own and manage our whole network infrastructure, operating through multiple data centres which are load balanced and span multiple locations across the UK and Ireland.
Ofcom ComplianceAvoid running the risk by gaining access to multiple means that help to protect your contact centre from breaching industry regulations, so you can focus on achieving maximum results without sacrificing compliance.
TPS & CTPS ComplianceQuvu offers the chance to cleanse your data of numbers registered on the TPS (Telephone Preference Service) and CTPS (Corporate Telephone Preference Service), helping prevent potential fines of up to £500,000.
Our sales team will be happy to discuss your needs and requirements, explaining exactly how Quvu can fit in with your business.
Demonstrations can be given via screen sharing during a telephone call.
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