Brought to you exclusively by the Quvu team, covering contact centre industry news to customer service tips and advice, infographics and more.
See our technical support opening hours over the festive period.
We’re only closed on Bank Holidays! [Read more]
Okay, so we all know that providing first class customer service over the phone is paramount to businesses – to those in the contact centre industry, especially.
But technology and social media are changing the way that customers and businesses interact, giving customers more power to choose when and how they contact a company – and no industry should ignore it, as our infographic explains. [Read more]
Could moving to the cloud open up new possibilities for your business and enable you to run a slicker, more flexible operation? Our infographic looks at statistics, why key decision makers are looking to the cloud, who the key decision makers are and how businesses are using cloud solutions. [Read more]
What are the benefits associated with a cloud-based system over traditional hardware systems, and why are businesses finding it’s making their lives easier? In a working environment increasingly being driven towards flexibility and adaptability, working ‘in the cloud’ has become one of the biggest buzz phrases in the IT and technology industries today. [Read more]
The highly-efficient Quvu Predictive Dialler is the tool that helps your business become more efficient by dramatically increasing your team’s contact rates with your end customers. Our latest release, which is planned to go live on Monday, 23 February, will give you the control to make your dialler even more efficient by further enhancing your team’s contact rates and productivity. [Read more]
Then you’ve come to the right place!
Quvu is the cloud-based call centre management system for companies seeking to revolutionise the way they do business. Incorporating a Smart Dialler, In-Depth Analytics and Voice over IP technology, Quvu enables contact centres of all sizes to analyse their activities in real time. [Read more]
Effective immediately, included in your QuVu package at no extra cost is Pause Call Recording. Available on an agent-to-agent basis, and enabled via your Supervisor console, this important new feature ensures that you are fully compliant to privacy guidelines regarding sensitive information. [Read more]
The annual celebration of excellence in the north east call centre industry took place on Friday night at Rainton Meadows Arena, and some of the Quvu team were present to enjoy an evening of glitz, glamour and a good old fashioned party.
In keeping with the Oscars theme of the event, guests were made to feel like Hollywood royalty on entering the Arena with a walk up the red carpet and paparazzi style photographers either side snapping away as you wandered in for the 11th North East Contact Centre Awards. [Read more]
Quvu is to sponsor the Contact Centre Team of the Year 2014 category at this year’s North East Contact Centre Awards.
Now in its 11th year, the event celebrates the very best practitioners working in the thriving north east contact and call centre industry. [Read more]
Working as an agent in a contact centre is not something for the weak hearted. When things go wrong and you’re the first point of contact between an irate customer and your employers, it can be easy to lose your composure.
Contact centres are busy and hectic places of work and the industry is notorious for its poor staff retention, with the average annual attrition rate reportedly being as low as 24 per cent. [Read more]
Number one: Record your calls.
Hosting your call recording in the cloud is surprisingly easy. You don’t need any expensive hardware, and everything is managed via your browser. To search for specific recordings, just enter either a phone number, extension or date, then listen to the mp3 file or download it for later. [Read more]
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