Brought to you exclusively by the Quvu team, covering contact centre industry news to customer service tips and advice, infographics and more.
Effective immediately, included in your QuVu package at no extra cost is Pause Call Recording. Available on an agent-to-agent basis, and enabled via your Supervisor console, this important new feature ensures that you are fully compliant to privacy guidelines regarding sensitive information. [Read more]
The annual celebration of excellence in the north east call centre industry took place on Friday night at Rainton Meadows Arena, and some of the Quvu team were present to enjoy an evening of glitz, glamour and a good old fashioned party.
In keeping with the Oscars theme of the event, guests were made to feel like Hollywood royalty on entering the Arena with a walk up the red carpet and paparazzi style photographers either side snapping away as you wandered in for the 11th North East Contact Centre Awards. [Read more]
Quvu is to sponsor the Contact Centre Team of the Year 2014 category at this year’s North East Contact Centre Awards.
Now in its 11th year, the event celebrates the very best practitioners working in the thriving north east contact and call centre industry. [Read more]
Working as an agent in a contact centre is not something for the weak hearted. When things go wrong and you’re the first point of contact between an irate customer and your employers, it can be easy to lose your composure.
Contact centres are busy and hectic places of work and the industry is notorious for its poor staff retention, with the average annual attrition rate reportedly being as low as 24 per cent. [Read more]
Number one: Record your calls.
Hosting your call recording in the cloud is surprisingly easy. You don’t need any expensive hardware, and everything is managed via your browser. To search for specific recordings, just enter either a phone number, extension or date, then listen to the mp3 file or download it for later. [Read more]
In an age almost dominated by technology and the digital world, businesses are having to work hard to keep up with the ever changing face of customer service.
For years we have been used to a situation whereby if a customer has a problem, they call your customer service helpline and that’s that; problem solved. [Read more]
In modern day business it’s pivotal that you’re offering exemplary customer service levels in today’s competitive markets, where consumers who feel they aren’t getting the levels of service they’ve come to expect aren’t afraid to voice their dissatisfaction or even switch providers.
As customer service increasingly moves towards multi-channel support, consumers have become more expectant that businesses are able to deliver quick, good customer service. [Read more]
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